FAQs

Have a question about delivery? (833) 502‑5683

SHIPPING & DELIVERY

PRODUCT CARE

  • Can I clean the cover?

    You can spot clean your mattress. The cover is not meant to be taken off or washed. If you are trying to remove a stain, dampen a cloth (do not saturate) with a mixture of water and delicate-friendly detergent. Gently scrub the spot and let air dry.

  • Does my mattress have a break-in period?

    If you’re not happy with the feel of your new mattress, you have the option to exchange or return it. But we recommend sleeping on it for 30 nights—it can sometimes take a while to get used to a new mattress, especially if your old mattress was worn. But of course you can return it at any time during the first 100 nights.

  • What kind of sheets will fit my mattress?

    You can use any sheet set designed to fit a 10” high mattress. For the bottom sheet, a fitted sheet with strong elastic works best.

  • Can I use a mattress protector with my mattress?

    Yes, you can.

  • Can I use an electric blanket or heating pad with my mattress?

    We recommend you do not use either electric blankets or heating pads with our mattresses. The TEMPUR® material responds to your body temperature, and the additional heat from electric blankets or heating pads causes the mattress to respond to that heat instead of conforming to your body. Longer periods of exposure to the heat from electric blankets or heating pads may damage the mattress.

    Once you lie down, the mattress will quickly respond to your body heat and feel warmer.

  • How much weight can it hold?

    Your TEMPUR-Cloud® mattress can support up to 500 lbs.

  • Do you sell the bed furniture pictured on your site?

    Sorry, no we don’t. Some of the photos and videos were taken in owner’s homes and some were shot on a professional set—but in either case, we don’t sell the furniture.

BUILDING YOUR MATTRESS

  • What’s in my mattress?

    Your TEMPUR-Cloud® consists of three parts, a Comfort Layer on top of a Support Layer and the Base layer underneath that. Surrounding them both is our 360° Stretch Cover:

    360° Stretch Cover: A premium breathable, moisture wicking cover designed to enhance air movement and deliver comfortable sleep.

    TEMPUR® Comfort Layer: An all new TEMPUR® material formulation designed to be soft, responsive, and cushion every point of your body as you settle in.

    TEMPUR® Support Layer: A firmer support layer of TEMPUR® material that you slowly ride into, adapting, conforming, and relieving pressure throughout the night.

    Base Layer: A premium foam base layer providing all night support and durability.

  • Where is my mattress assembled?

    We’re happy to report that your TEMPUR-Cloud® is both designed and assembled in the U.S.

  • Does your mattress use chemical fire retardants?

    TEMPUR-Cloud® does not include chemical fire retardants, but uses an industry-standard “fire sock.” We put each mattress through grueling flame-resistance testing, and it passed. Rest assured …

  • Does it transfer movement from my sleep partner?

    TEMPUR-Cloud® uses a layer of TEMPUR® material that helps reduce the amount of movement from your sleep partner.

  • Does the new mattress smell?

    When your TEMPUR-Cloud® arrives, there may be a slight scent. Think of this like the scent in your new car or new furniture. It’s the result of the cells in the foam opening. The most important thing to know is that the scent will disappear within a day or two.

EXCHANGES AND RETURNS

  • Can I return my mattress?

    We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products—through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy direct from us with confidence.

    We believe you’ll fall in love with your mattress—after all, 93% of owners are satisfied with their Tempur-Pedic® mattress. We want you to be confident, so we offer our 100-Night Tryout. We ask you to try it for 30 nights, and if (during the first 100 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress back, and refund your money, less shipping charges. After your first 100 nights, you can sleep soundly knowing you’re protected from product defects by our 10-Year Limited Warranty on mattresses.

  • Can I exchange my mattress for a different feel?

    The TEMPUR-Cloud® comes in one feel currently. If the mattress is too firm, it should naturally soften with time. We recommend at least 30 days of use to get your body used to the feel of the mattress.

  • How do I return my mattress?

    If you’re unhappy with your TEMPUR-Cloud®, call us. We’ll work with you to return your mattress. Depending on where you live, some of the options for “return” might include us sending one of our white glove carriers to pick up the mattress, or potentially recycling or disposing of the mattress. In any case, once you confirm the return, we’ll issue a refund within 1 to 2 business days.

  • Are there any fees with returning my mattress?

    We ask you to try it for 30 nights, and if (during the first 100 nights) you don’t love your new mattress, call. We will work with you to address your concerns. If we can’t find a way to make you happy, we will provide you with instructions for returning the mattress and refund your money. If you took advantage of free shipping, a return shipping fee of $175 may apply.

  • How long does it take to receive my refund?

    Once we confirm the return, we’ll issue a refund within 1 to 2 business days.

  • Do I have to ship it back in its original bag if I decide to return it?

    No. We wouldn’t ask you to do that (and that would be impossible!). We’ll discuss how to get it ready when you call to talk about a return.

WARRANTY

SAFETY

  • Has TEMPUR-Cloud® been product tested?

    Before we started to sell TEMPUR-Cloud®, we tested it using a full set of industry-standard tests, including VOC, ARA and Fire-Retardant testing. But because we’ve been building mattresses for over 25 years, we add a few that go above and beyond the average to test foam and mattress durability. Rest assured: your mattress has passed a battery of extremely tough tests!

CHOOSING AND ORDERING

  • How do I know if TEMPUR-Cloud® is the right mattress for me?

    Our mattress is a medium feel with soft, responsive, and cushiony top layer for all points of your body, with a second support layer that you slowly melt into—adapting, conforming, and pressure relieving throughout the night. If there’s one thing we’ve learned in 25 years of expertise in sleep and mattress innovation, it’s that a mattress is a personal choice. That’s why we also offer a 100-night guarantee.

  • Is TEMPUR-Cloud® available in retail stores?

    No, not yet. TEMPUR-Cloud® is sold direct from us, not in retail stores. If you’re concerned about “trying it out,” read about our 100-Night Trial.

  • What is the difference between TEMPUR-Cloud® and other Cloud mattresses?

    The TEMPUR-Cloud® is a new bed in a bag compressed mattress. This mattress is made with original TEMPUR® material with a medium feel.

    Our previous Cloud mattress options were made with a much softer-feeling material and were not able to be compressed.

  • What are the dimensions and weight for the mattress?

    Your TEMPUR-Cloud® uses standard U.S. mattress sizing, and the weights vary by size.

    Mattress size

    Twin: 38" width x 74" length x 10" height

    Twin XL: 38" width x 80" length x 10" height

    Full: 53" width x 74" length x 10" height

    Queen: 60" width x 80" length x 10" height

    King: 76" width x 80" length x 10" height

    Cal King: 72" width x 84" length x 10" height

    Weight (mattress only)

    Twin: 39.3 pounds

    Twin XL: 42.4 pounds

    Full: 56.1 pounds

    Queen: 67.6 pounds

    King: 85.3 pounds

    Cal King: 84.9 pounds

  • What are the dimensions and weight for the bag that arrives?

    We designed the TEMPUR-Cloud® bag to easily fit through a standard doorframe, and it is designed to be capable of handling by one person.

    Bag size (for all mattress sizes)

    16" x 16" x 43"

    Weight (mattress + bag)

    Twin: 44.3 pounds

    Twin XL: 47.4 pounds

    Full: 61.1 pounds

    Queen: 72.6 pounds

    King: 90.3 pounds

    Cal King: 89.9 pounds

  • How do I set up my new bed?

    Set-up is simple: open the package, pull out the mattress, place it on the bed/foundation and unwrap it. Be sure to consult the instructions included in the bag!

  • How long until the bed is ready to use?

    Once unboxed, your TEMPUR-Cloud® mattress should be mostly decompressed within ten minutes and ready to use within an hour. We would advise it may take up to 72 hours to fully expand and meet the description dimensions. This may take longer if the mattress is cold or in colder areas.

  • When will my credit card be charged?

    We charge your credit card at the time the mattress ships.

  • Why buy TEMPUR-Cloud® instead of another mattress?

    Our mattresses are designed by experts at Tempur-Pedic®, who carefully consider every detail, building on our years of expertise. We build every mattress from high-quality materials, engineering each one to be durable for years of comfort. We know that your mattress is a personal choice, so we let you sleep on your mattress for up 100 nights—allowing you to return it if you’re not happy.

100% SATISFACTION GUARANTEE

  • OUR GUARANTEE

    We believe you’ll fall in love with your mattress—after all, 93% of owners are satisfied with their Tempur-Pedic® mattress. We want you to be confident, so we offer our 100-Night Tryout. We ask you to try it for 30 nights, and if (during the first 100 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will provide you with instructions for returning the mattress, and refund your money, less shipping charges. After your first 100 Nights, you can sleep soundly knowing you’re protected from product defects by our 10-Year Limited Warranty on mattresses.

  • Free and Easy Shipping

    Really free. Really easy.

    When you order your TEMPUR-Cloud® mattress, we’ll ship it to by standard shipping for free. So you have more money to spend on things like new sheets. We even give you a tracking number, so you can watch the progress as your mattress makes its way home. So you’ll know where it is, and when you can start sleeping well.

  • 100-Night Trial

    100 nights to win you over.

    We want to be sure you love your new TEMPUR-Cloud® mattress so we give you 100 nights to test it out by sleeping on it. During that time, if you decide you’re not in love, we’ll let you break up with us—and we won’t pressure you. We want you to love your bed, but if you don’t, we even make the return simple.

  • Simple Returns

    No pressure. No problems.

    If you’re not in love with your new TEMPUR-Cloud® mattress, we’ll send you your money back, no questions asked (less return shipping fee). We’ll arrange to pick up the mattress.

  • Built in the U.S.

    We proudly design and assemble all of our mattresses in the U.S.

  • Support

    Have any questions or concerns? Not a problem. Give us a call at 833-50-Cloud.

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