FAQs

When it arrives at your door, your mattress is compressed in a plastic sleeve and rolled into a bag that is designed to be capable of handling by one person. We include unpacking instructions in the bag (hint: they’re very simple).

Typically, your TEMPUR-Cloud® will arrive in 5 to 7 days.

Standard shipping is free.

We don’t currently offer faster shipping because these are stored in a warehouse close by. Shipped UPS.

For most orders, the carrier will leave the bag at your front door. If you have special delivery needs, call our Customer Care staff.

Call us. In some cases, we can change your delivery address, depending on where the shipment is in the process. There may be a fee to make the change. It’s important to know that the carrier cannot change the shipping address unless our Customer Care staff requests it.

No, we do not ship outside the U.S.

Currently, all of our mattresses ship from our Lacey warehouse, in Washington.

If the product is being delivered to an area of the country with cold temperatures or during the colder months of the year, it’s important that you allow the mattress to warm up to room temperature before opening. And when opening, it could take much longer to unroll as it continues to warm to room temperature. Do not force it open. How quickly it warms to room temperature is dependent on temperature of the home and could take several hours (up to 24-48 hours) depending on how cold the outside temperatures are.

You can spot clean your mattress. The cover is not meant to be taken off or washed. If you are trying to remove a stain, dampen a cloth (do not saturate) with a mixture of water and delicate-friendly detergent. Gently scrub the spot and let air dry.

If you’re not happy with the feel of your new mattress, you have the option to exchange or return it. But we recommend sleeping on it for 30 nights—it can sometimes take a while to get used to a new mattress, especially if your old mattress was worn. But of course you can return it at any time during the first 90 nights.

You can use any sheet set designed to fit a 10” high mattress. For the bottom sheet, a fitted sheet with strong elastic works best.

Yes, you can.

We recommend you do not use either electric blankets or heating pads with our mattresses. The TEMPUR® material responds to your body temperature, and the additional heat from electric blankets or heating pads causes the mattress to respond to that heat instead of conforming to your body. Longer periods of exposure to the heat from electric blankets or heating pads may damage the mattress.

Once you lie down, the mattress will quickly respond to your body heat and feel warmer.

Your TEMPUR-Cloud® mattress can support up to 500 lbs.

Sorry, no we don’t. Some of the photos and videos were taken in owner’s homes and some were shot on a professional set—but in either case, we don’t sell the furniture.

Tempur-Pedic® mattresses have been designed to be paired with a Tempur-Pedic® foundation. However, we understand that some consumers wish to use their slatted foundation or platform bed which may be permissible provided the slats and bed are structurally sound and as a general rule 3” wide and no more than 4” apart.

Slat Measurement Requirement: Slats and bed must be structurally sound and as a general rule slats must be at least 3” wide and no more than 4” apart

Your TEMPUR-Cloud® consists of three parts, a Comfort Layer on top of a Support Layer and the Base layer underneath that. Surrounding them both is our 360° Stretch Cover:

360° Stretch Cover: A premium breathable, moisture wicking cover designed to enhance air movement and deliver comfortable sleep.

TEMPUR® Comfort Layer: An all new TEMPUR® material formulation designed to be soft, responsive, and cushion every point of your body as you settle in.

TEMPUR® Support Layer: A firmer support layer of TEMPUR® material that you slowly ride into, adapting, conforming, and relieving pressure throughout the night.

Base Layer: A premium foam base layer providing all night support and durability.

We’re happy to report that your TEMPUR-Cloud® is both designed and assembled in the U.S.

TEMPUR-Cloud® does not include chemical fire retardants, but uses an industry-standard “fire sock.” We put each mattress through grueling flame-resistance testing, and it passed. Rest assured …

TEMPUR-Cloud® uses a layer of TEMPUR® material that helps reduce the amount of movement from your sleep partner.

When your TEMPUR-Cloud® arrives, there may be a slight scent. Think of this like the scent in your new car or new furniture. It’s the result of the cells in the foam opening. The most important thing to know is that the scent will disappear within a day or two.

We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products—through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy direct from us with confidence.

We believe you’ll fall in love with your mattress—after all, 93% of owners are satisfied with their Tempur-Pedic® mattress. We want you to be confident, so we offer our 90-Night Tryout. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress back, and refund your money, less shipping charges. After your first 90 nights, you can sleep soundly knowing you’re protected from product defects by our 10-Year Limited Warranty on mattresses.

The TEMPUR-Cloud® comes in one feel currently. If the mattress is too firm, it should naturally soften with time. We recommend at least 30 days of use to get your body used to the feel of the mattress.

If you’re unhappy with your TEMPUR-Cloud®, call us. We’ll work with you to return your mattress. Depending on where you live, some of the options for “return” might include us sending one of our white glove carriers to pick up the mattress, or potentially recycling or disposing of the mattress. In any case, once you confirm the return, we’ll issue a refund within 1 to 2 business days.

We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call. We will work with you to address your concerns. If we can’t find a way to make you happy, we will provide you with instructions for returning the mattress and refund your money. If you took advantage of free shipping, a return shipping fee of $175 may apply.

Once we confirm the return, we’ll issue a refund within 1 to 2 business days.

No. We wouldn’t ask you to do that (and that would be impossible!). We’ll discuss how to get it ready when you call to talk about a return.

Your TEMPUR-Cloud® mattress includes a 10 year full-replacement limited warranty.

Yes, it does.

First, rest assured that it’s unlikely to happen—we’ve tested this bed extensively, and it’s proven that it can hold up for years of use. However, if it does happen, any indentations 1” or deeper are covered by the 10-Year Limited Warranty.

No, you should not place the mattress on a box spring. Box springs are designed to “give“ in supporting a traditional mattress, while Tempur-Pedic mattresses require a solid base. Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

No. A box spring is designed to support a traditional spring mattress, and it “gives“. Placing a piece of particleboard or plywood over a box spring will produce a surface that is unstable and will void your warranty.

Before we started to sell TEMPUR-Cloud®, we tested it using a full set of industry-standard tests, including VOC, ARA and Fire-Retardant testing. But because we’ve been building mattresses for over 25 years, we add a few that go above and beyond the average to test foam and mattress durability. Rest assured: your mattress has passed a battery of extremely tough tests!

Our mattress is a medium feel with soft, responsive, and cushiony top layer for all points of your body, with a second support layer that you slowly melt into—adapting, conforming, and pressure relieving throughout the night. If there’s one thing we’ve learned in 25 years of expertise in sleep and mattress innovation, it’s that a mattress is a personal choice. That’s why we also offer a 90-night guarantee.

No, not yet. TEMPUR-Cloud® is sold direct from us, not in retail stores. If you’re concerned about “trying it out,” read about our 90-Night Trial.

The TEMPUR-Cloud® is a new bed in a bag compressed mattress. This mattress is made with original TEMPUR® material with a medium feel.

Our previous Cloud mattress options were made with a much softer-feeling material and were not able to be compressed.

Your TEMPUR-Cloud® uses standard U.S. mattress sizing, and the weights vary by size.

Mattress size

Twin: 38" width x 74" length x 10" height

Twin XL: 38" width x 80" length x 10" height

Full: 53" width x 74" length x 10" height

Queen: 60" width x 80" length x 10" height

King: 76" width x 80" length x 10" height

Cal King: 72" width x 84" length x 10" height

Weight (mattress only)

Twin: 39.3 pounds

Twin XL: 42.4 pounds

Full: 56.1 pounds

Queen: 67.6 pounds

King: 85.3 pounds

Cal King: 84.9 pounds

We designed the TEMPUR-Cloud® bag to easily fit through a standard doorframe, and it is designed to be capable of handling by one person.

Bag size (for all mattress sizes)

16" x 16" x 43"

Weight (mattress + bag)

Twin: 44.3 pounds

Twin XL: 47.4 pounds

Full: 61.1 pounds

Queen: 72.6 pounds

King: 90.3 pounds

Cal King: 89.9 pounds

Set-up is simple: open the package, pull out the mattress, place it on the bed/foundation and unwrap it. Be sure to consult the instructions included in the bag!

Once unboxed, your TEMPUR-Cloud® mattress should be mostly decompressed within ten minutes and ready to use within an hour. We would advise it may take up to 72 hours to fully expand and meet the description dimensions. This may take longer if the mattress is cold or in colder areas.

We charge your credit card at the time the mattress ships.

Our mattresses are designed by experts at Tempur-Pedic®, who carefully consider every detail, building on our years of expertise. We build every mattress from high-quality materials, engineering each one to be durable for years of comfort. We know that your mattress is a personal choice, so we let you sleep on your mattress for up 90 nights—allowing you to return it if you’re not happy.

We believe you’ll fall in love with your mattress—after all, 93% of owners are satisfied with their Tempur-Pedic® mattress. We want you to be confident, so we offer our 90-Night Tryout. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will provide you with instructions for returning the mattress, and refund your money, less shipping charges. After your first 90 Nights, you can sleep soundly knowing you’re protected from product defects by our 10-Year Limited Warranty on mattresses.

Really free. Really easy.

When you order your TEMPUR-Cloud® mattress, we’ll ship it to by standard shipping for free. So you have more money to spend on things like new sheets. We even give you a tracking number, so you can watch the progress as your mattress makes its way home. So you’ll know where it is, and when you can start sleeping well.

90 nights to win you over.

We want to be sure you love your new TEMPUR-Cloud® mattress so we give you 90 nights to test it out by sleeping on it. During that time, if you decide you’re not in love, we’ll let you break up with us—and we won’t pressure you. We want you to love your bed, but if you don’t, we even make the return simple.

No pressure. No problems.

If you’re not in love with your new TEMPUR-Cloud® mattress, we’ll send you your money back, no questions asked (less return shipping fee). We’ll arrange to pick up the mattress.

We proudly design and assemble all of our mattresses in the U.S.

Have any questions or concerns? Not a problem. Give us a call at 800-821-6621